Permanent, full-time role
Central Wellington location
Competitive salary band $122,414 - $183,621 per annum
We’re pleased to support Greater Wellington Regional Council in their search for a Ticketing Operations Lead – Kaiwhakahaere Rauemi tīkiti, Metlink.
About the role:
It’s an exciting time to be in public transport, with a clear government mandate for public transport to deliver economic, social and environment benefits including addressing climate change. The Ticketing Operations Lead will be the focal point for the day to day operations of fares and ticketing on the Metlink Network. The role will have highly visible outcomes that will become as integral part of how everyone catches and pays for public transport. The Ticketing Operations Lead combines aspects of contract management, project leadership, commercial negotiations and performance management. Responsibilities will include an active participation in one of Greater Wellington’s most significant public transport offerings in recent years.
You will ultimately be responsible for the ongoing commercial and strategic relationships with Snapper and the National Ticketing Solution (NTS) provider Cubic. The NTS is a nationally significant project led by Waka Kotahi that will require considerable strategic and transition planning. You will ensure robust processes and day to day management systems in place to ensure a smooth transition as well as ensuring Greater Wellington fare revenues in excess of $100m p.a. are maintained.
In your role as Ticketing Operations Lead you will help align and prioritise Metlink activities for your existing team (finance, data management, operations, procurement etc), while also being ultimately responsible for the performance of the ticketing provider.
You will have strong contract management skills including sound judgement to help navigate complexity and risk. You’ll likely have significant experience in successful project delivery and managing performance / KPIs. You will like seeing the ‘big picture’ but also come with a sound ability to identify future opportunities, risks and roadblock and manage teams to assess and resolve those problems. Your ability to quickly overcome a variety of challenges, including influencing others, will be the key to the success of your role.
Skills and experience we’re looking for:
- Demonstrated project and contract management in a change environment
- Proven experience managing performance and setting performance goals / KPIs
- Proven experience managing multiple diverse teams / stakeholders in a high pressure and/or political environment
- Significant experience in presenting complex information to senior leaders or politicians in a compelling manner
- A demonstrated experience in building strategic relationships
- Ability to manage work programmes in appropriate timeframes and budgets
- Experience in implementing new technologies and systems advantageous.
What GW offers:
- Work to suit your life and whānau with a truly flexible working policy.
- Grow and prosper with a range of learning and development opportunities, internal secondments and career progression
- Provision of medical and trauma insurance, support through the employee assistance programme or Manawa Ora providers, generous annual and sick leave, along with Tangihanga leave and support
- Social clubs, staff networks and a friendly and inclusive culture.
- Great working environments from the bush to the beautiful central Cuba Street or Masterton offices (or the Hutt Valley/Kapiti Coast).
Come help treasure and grow our rohe together
Our rohe and its lands, waterways, animals, plants and people can only grow stronger if they are nurtured. The team at GW plays an active part in this important mahi. That means restoring nature, connecting people and places, reducing environmental impacts, and helping this rohe and its people prosper.
GW are committed to Te Tiriti o Waitangi and support mana whenua as Kaitiaki. We’re also part of a collective movement alongside our community members.
GW’s efforts across environmental management, public transport, flood protection, regional parks and water supply are interconnected and integral to treasuring our rohe and growing our future.
How to apply:
Click on the Apply link to apply for the role with a CV and cover letter outlining your relevant experience.
For more information (including the formal JD) and a confidential conversation about this mahi, please get in touch with Jake Harold, Senior Client Manager Procurement, Property & Professional Services at jake.harold@beyond.co.nz or 021 896 162.
Applications close: midnight, Sunday 28th May 2023.
Greater Wellington values diversity and is committed to an inclusive, flexible, and supportive workplace. We encourage candidates from all backgrounds and welcome the unique talent and experience you will bring to the team.
All applicants will be required to provide proof of their eligibility to work in New Zealand.