Internal Sales Support
East Tamaki
$65-75k – Permanent role

The Company
Join a well- established organisation part of a global group backed by solid research, development and industry expertise. In New Zealand the organisation is a leading provider of hydraulic equipment and services.
What will you be doing in your new role?

• Respond to customer inquiries in a timely, professional & courteous manner.
• Develop cost estimates, process all quotes & sales orders and all other internal documentation
• Engage in technical discussions and if needed demonstrate product with customers
• Identify customer needs, offer technical assistance where needed and provide appropriate solutions/proposals.
• Actively promote all New Zealand products & services and provide product literature, appropriate web sites & sales aids to assist customers where required
• Respond positively to customer complaints and resolve them in a timely manner
• Ensure that all interactions with vendors & customers are positive
• Place purchase orders with vendors when appropriate or necessary
• Provide administrative & inventory management support
• Proficiency with understanding measurements
• Co-ordinate with production, warehouse, purchasing and imports to ensure product availability and timely delivery of products
• Answer phone & transfer to appropriate person when needed
• Perform other tasks or special projects as directed by supervisor
• Maintain proper communication with support staff & management
• Provide prospective leads and customer information to outside sales personnel
• Remain knowledgeable and up-to-date on changes/developments of product line
• Assist outside Sales with product proposals & requirements

What skills/experience are we looking for?

• Minimum of 2 years of customer service or sales experience
• Hydraulic connector experience preferred
• Customer-first work ethic and be willing to "exceed expectations"
• Possess excellent communication, customer service, and phone manner skills
• Ability to work without direct supervision and make appropriate decisions
• Multi-tasker
• Personable and professional demeanour
• Self-Starter with a positive attitude
• Have a mechanical aptitude – (someone who understand or has been exposed to a Hydraulic Connector environment would be advantageous)
• Great organisation skills
• MS Office and computer proficiency

Onsite Parking – professional offices.  Down to earth environment. 
Email me today with your CV!  Verity.bliss@beyond.co.nz