Level 1 & 2 Support
Hamilton, Perm, Fulltime.
We're seeking a talented Cloud Support Engineer to join one of our Hamilton based clients. This isn't just a technical support role; it's a launchpad for a dynamic career. You'll gain valuable experience in service management, operations, platform development, and sales, with opportunities for growth across our locations.
The Role:
- Provide Level 1 and 2 remote support.
- From time to time you will need to provide onsite support.
- Key support would be resolving application errors,troubleshooting network connectivity problems,and assisting with account management
- Your would be required to manage Service Desk calls efficiently and effectively.
- Documenting resolutions and escalating complex issues as needed.
- Act as a technical escalation point for the wider team, providing expert guidance and support.
- Participate in a paid on-call roster (approximately 1 week per month) to ensure seamless 24/7 service.
- Work autonomously and collaboratively within a supportive, high-performing team.
Key Skills
- A proven problem-solver with at least 2 years of experience in Level 2
- Proven efficient resolution of tickets
- Extreemly strong Microsoft infrastructure and M365 technologies
- Strong with Teams, SharePoint Online, Exchange Online, Intune, and Azure Active Directory
- Excellent communicator who builds strong client and colleague relationships.
- Quick-thinking, adaptable, and able to thrive under pressure.
- A dedicated team player committed to providing exceptional customer service.
- Experience with primary healthcare PMS systems is a significant advantage.
- A positive attitude, strong work ethic, and unwavering reliability.
- NZ residency or legal work rights and a full driver's license
- Exceptional command of written and spoken English
How to Apply
If this role suits your capabilities, hit the apply button. If you would like to ask any questions, you are welcome to email bronwyn.vrey@beyond.co.nz.
