• Digital Operations Manager (Intermediate Level with a path to Permanent Role)
• 12 Month Contract
• Auckland Based - Hybrid Working

We are seeking an Intermediate level Digital Operations Manager to oversee and manage the end-to-end operational processes, issue management, and technical support for a fast-paced, high-profile program.

This role is expected to transition to a permanent position within 6–9 months of the contract, based on performance and business needs.

Key Responsibilities:

• Manage end-to-end game release processes, ensuring on-time delivery.
• Lead issue triage, troubleshooting, and incident management, resolving issues in line with SLAs.
• Support daily technical operations and act as a subject matter expert for key systems.
• Coordinate UAT activities and collaborate with stakeholders to deliver platform changes.
• Develop and maintain operational documentation, reports, and SOPs.
  Identify and implement process improvements for operational efficiency.

Requirements:

• Experience in project management, business analysis, or digital operations.
• Strong problem-solving and multitasking abilities, with excellent communication skills.
• Ability to manage production incidents and provide on-call support on a rotating schedule.

Skills & Abilities:

• Strong technical aptitude with the ability to resolve incidents independently.
• Excellent communication and customer service skills, with the ability to build and maintain strong client relationships.
• Ability to write clear and concise technical and business requirements.
• Strong judgment and decision-making skills under pressure.
• Proven ability to manage multiple tasks while prioritizing high-impact issues.

For more details, please contact Ransi Ekanayake at 0275534469 or ransirini.ekanayake@beyond.co.nz.

Ref: 129545

Beyond Recruitment – Technology, Transformation & Digital
Connecting IT talent with IT opportunities. Visit www.beyond.co.nz for more roles and information.