- Service Desk
- Technical Lead Tauranga,
- Onsite Full time, Perm
A wonderful opportunity has come up in the Bay of Plenty of a Service Desk lead for a prominent brand. You will be they type of person that needs to bring the Service Desk to the next level. Optimizing processes, automating processes, gaining better insights. To develop the team to become more pro-active, and less time spending on recurring tasks, because automation will take over. If you have an analytical mindset, natural curiosity, problem-solver/tinkerer, structured, results-oriented person keep reading!
Key Skills and Attributes
- 5+ years of IT service desk experience
- 2+ years of team mentoring experience (preferred)
- Extremely strong customer service
- Really great technical skills (M365/MSP experience a plus)
- Strong Mentoring, training and documentation skills
- Strong automation of repetitive tasks
- Self motivated learner with a data-driven decision-making approach
- Creative problem-solver with a "tinkerer" mindset
- Adaptable and resilient in managing changing priorities
- Structured and methodical approach to work
- Results driven, great attention to detail
- Strong understanding of IT service management principles and ITIL framework
- Experience with scripting and automation tools (e.g., PowerShell, Python)
- Proficiency in service desk tools and ticketing systems
- Knowledge of business intelligence and reporting tools
- Understanding of IT infrastructure and common enterprise applications
- Experience with process mapping and optimization
- Strong on the Microsoft suite
- Demonstrated experience in process automation and optimization
- Track record of implementing successful automation initiatives
- Experience with data analysis and dashboard creation
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- ITIL certification (preferred)
Job Ref: 129602
