- Service Delivery Manager
- Hamilton
- Full time Perm
The Company
This managed service provider covers clients in both NZ and Aus. They are at the forefront of M365 Modern Workplace and cloud automation, and deliver cutting-edge solutions. They have a strong focus on primary healthcare providers and Professional Services organisations. For their team, they have a strong emphasis on professional development and the ability grow and contribute.
The Role
If you are looking for a Service Delivery Manager role and have proven experience at ensuring excellent while a team grows, this is definitely up your alley! Of course you will be an expert proactive problem-solver who thrives on making a real impact. You really thrive in helping make sure a customer journey is an exceptional experience.
Key Skillsets
- Strong technical background in MSP environment– you would be the “go-to” person of all L3 and escalated tickets.
- Strong relationship management and customer service – staff, clients, vendors and other key stakeholders.
- Excellent problem-solving skills, proactive forward thinking mindest
- Experience in IT Service Management roles
- Strong technical expertise in Microsoft infrastructure and M365 technologies.
- Thive under pressure, think fast, and take ownership of challenges
- Pride yourself on your continuous improvement, innovation, and delivering outstanding IT experiences.
- A team player with a passion for delivering top-tier customer service.
- Takes ownership, thinks on their feet, and gets things done.
- Driving service improvement and automation, refining processes to enhance efficiency and customer experience.
- Monitoring key performance metrics and ensuring SLAs are met with excellence.
- Conducting root cause analysis and implementing preventative measures to reduce recurring issues
- Mentor and support team members
- Competitive Salary & Benefits: opportunities for performance-based growth.
- Collaboration: We work together, support each other, and celebrate wins as a team.
- Growth: With mentoring from senior leadership, you’ll expand your skills and career.
- Innovation: We stay ahead of the curve, delivering cutting-edge solutions.
- Impact: Work on projects that genuinely make a difference, especially in the healthcare sector.
Send your cover letter addressing the bullet points above along with your CV by hitting the apply button. If you have any questions – email Bronwyn.vrey@beyond.co.nz
Job Ref: 129537
