Tauranga, Full time
Perm Onsite
Are you a detail-oriented professional with a passion for customer service? We are looking for an IT Service Coordinator to join a dynamic team.
Key Responsibilities:
- Provide outstanding support and service to clients regarding IT services, with a focus on Microsoft 365 basics.
- Triage client calls effectively to ensure timely resolution of issues and requests.
- Schedule and manage bookings for IT services, ensuring appropriate time allocation for specific tasks.
- Follow up with clients to ensure satisfaction and address any further needs.
- Maintain meticulous records and documentation of client interactions and service requests.
Skills Required:
- Strong customer service skills with a proven ability to communicate effectively.
- Familiarity with Microsoft 365 and basic IT support principles.
- Exceptional organizational skills to manage and prioritize multiple tasks in a fast-paced, high-pressure environment.
- Attention to detail and commitment to providing high-quality service.
- Ability to work both independently and collaboratively within a team.
The Team
- Be part of a supportive and innovative team.
- Opportunities for professional development and growth.
- Contribute to a rapidly evolving IT environment.
If you are ready to take on a challenging and rewarding role as an IT Service Coordinator, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience.If you have any questions please email bronwyn.vrey@beyond.co.nz. To apply please submit your application through the advertising portal.
Job Ref: 129647
