Location: Auckland
Role Overview:
As a Service Delivery Engineer, you’ll play a crucial role in supporting the service desk operations and enhancing our service management processes. This hands-on role is perfect for someone who thrives in a dynamic environment and is dedicated to improving customer experiences.
Key Responsibilities:
- Support and Enhance: Aid in the operation of our Service Desk and contribute to building its maturity.
- Issue Resolution: Investigate and resolve customer issues with precision.
- Technical Skills: Utilize your SQL expertise and Windows Server management skills to troubleshoot and support.
- Customer Focus: Actively engage with both internal and external customers to enhance service quality.
- Service Improvement: Identify and address service pain points to boost customer satisfaction.
- Service Development: Help establish in-house services that align with our business and customer needs.
- Effectiveness Metrics: Participate in planning and measuring service effectiveness metrics.
- Operational Support: Assist the Head of IT, Cybersecurity, and Service Desk in refining operational methods, procedures, and processes.
- Leadership and Feedback: Engage in leadership activities, including Quarterly Reviews, and contribute to personal and professional development.
- Maintenance: Ensure the continuous review and maintenance of operational methods, procedures, facilities, and tools.
You must be in New Zealand with the legal right to work.
If you have the above skills and experience, please apply directly to this advertisement.
Ref: 128525
Contact: seong.yap@beyond.co.nz
